bugs

A while back when in a meeting with a client we were discussing the interactions of a system we were designing and one of our development leads spoke about an “Add/Edit” screen that can be used whenever the user wants to either add or edit their content.

ARGH.  I really went nuts inside.  Sure from a development perspective it might be a lot easier to use the same screen for both add and edit – it happens A LOT.

From the user’s perspective “add” and “edit” are two completely different actions. Each should have a uniquely designed interface!

We once thought that filing many bugs would get the attention of the development manager, and that they would have no choice but to address our concerns about the interface quality-or lack thereof.

We did learn that in order to get anything fixed, you do have to have it filed as a bug (or enhancement) in a bug tracking system and that the bug has to be clearly understandable, and be actionable.

Here are some of the elements that we have found make a good bug:

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