messaging

The best error message is one that you don't have to show!

Avoid errors by providing embedded assistance on more complex controls.

Deep within many of the systems we evaluated lies a complex, and sometimes non-standard UI control feature that is critical to performing an important task.

In the ONC 2014 Edition Summative tests, this control was usually related to the “Clinical information reconciliation task.” The control was usually some type of “Shuttle” widget where the user selects multiple items from one or more lists and places them into a single reconciled list (of Problems, Allergies, and Medications)

Disable; Hide, or Grey Out?

While working on a UX strategy for a large enterprise data portal, we recently had an interested conversation with some developers around, based upon permissions, when to show things, when to hide things and when to show things as disabled or “greyed out.”

Does the name Pavlov ring a bell? Some thoughts on Feature Carousels

There has been a lot of conversation recently on the “twittersphere” about feature carousels and how much we either love them or hate them.

“Feature Carousels,” are those those semi scrolling images that sequence through several images and/or marketing content that your website is promoting. These are a way to highlight some goods or services that your company is presenting. Personally I am pretty neutral, when done right, they can be a useful part of a companies web presence.