Thought Leadership

Age-related Human Factors of Mobile Websites

Mobile Device Users Age Faster Than General Population

-Levy Eymard - VP User Research

The mobile device user has, on average, gotten older at a faster rate than the general population. How can that happen? What does that mean for my website?

Alfred Hitchcock and the future of Health IT

In the classic Alfred Hitchcock film “Rope,” Hitchcock shot continuous scenes for periods lasting up to 10 minutes (the length of the film camera magazine), continuously panning from actor to actor. Every other segment ended by panning against or tracking into an object—such as a man's jacket blocking the entire screen, or the back of a piece of furniture.

In doing this, Hitchcock effectively masked half the cuts in the film.

Shampoo in the shower and Contextual Inquiry

In a recent post on Linkedin by Kath Straub displayed the following photo along with this comment:

Shampoo in the shower

Really. PLEASE put SHAMPOO (or S) in BIG LETTERS on the little bottle so we can tell shampoo from conditioner without glasses in the shower!

ONC Final Rule for 2015 Certification Criteria: Safety-enhanced design

The final rule for the ONC 2015 certification has been released.

The 550+ page document identifies a number of changes from the previously published proposed rule in direct response to a number of comments provided to ONC.


The Usability People conduct and report summative usability evaluations using the NISTIR 7742 Customized Common Industry Format Template for EHR Usability Testing—suitable for satisfying the Safety-enhanced Design criteria portion of your 2015 Edition Certification.

Usability, Accessibility and Telehealth

This month there are two healthcare conferences that we will be attending here in Washington DC. One is the American Telehealth Association’s Fall forum and the other is The Interagency Committee on Disability Research (ICDR)’s Accessibility and Usability in Health Information Technology (HIT)

Crash test dummies and Electronic Health Records

EHR vendors are quick to say that the upcoming stage 3 Meaningful Use requirements are too burdensome, that they are too difficult to complete, and they are not necessary. (see for example http://www.healthcareitnews.com/news/ehr-vendors-uneasy-about-meaningful... ) Many EHR vendors would say let market forces take over and the Health IT industry will heal itself.

What is Usability and User-centered Design?

User-centered-design is everywhere.

Look, and feel the chair that you are sitting in right now. If you are sitting in a modern office chair it probably has adjustable arms, the height of the chair can be adjusted to match your height. Most likely the bottom of the chair has special contours to better match the shape of your butt. This is user-centered-design. The developers of the chair knew that humans would be sitting in the chair and they made special design considerations to make the chair better match their human user.

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