It was a pleasure to work with you, as you and your team made this process a more pleasant experience for our team and the participants.
Karen Perry
Emergency department providers are largely dissatisfied with the interoperability and usability of their ED information systems, according to a new survey by Black Book, Healthcare IT News reports.
The survey, which was conducted between August and October, polled:
The survey found that 39% of respondents said they were moderately to highly dissatisfied with their current ED information system. Further, 72% said they were dissatisfied with their system's interoperability and usability.
According to the survey, 89% of respondents said they thought their hospital had rushed its purchase of electronic health record and ED information systems "for meaningful use dollars, just to see productivity fall, liability rise and connectivity stall."
Under the 2009 economic stimulus package, providers who demonstrate meaningful use of certified EHRs can qualify for Medicaid and Medicare incentive payments (McCarthy, Healthcare IT News, 10/29).
According to the survey, 35% of hospitals with more than 150 beds are in the process of or planning to replace their ED information systems next year (Murphy, EHR Intelligence, 10/29). However, 90% of respondents said they believe they have been forced to make generic hospital-wide EHR systems work or have been denied funds to replace their systems.
Meanwhile, replacing ED information systems could improve reporting capabilities and customer services outcomes, as well as reduce visit costs by up to 12%, according to the survey (Healthcare IT News, 10/29).
It was a pleasure to work with you, as you and your team made this process a more pleasant experience for our team and the participants.
I just want to tell you that I value people relations more than money. I remember how you were friendly and helpful not going against policies and contractual obligations at the same time, not using your power to make us feel stupid and small. It was a very rare and big experience for me. Really. I will always remember this.
The Usability People are all individuals that you can become friends with very easily. They have a lot of different interests and are a pleasure to work with. I was writing a PRD/MRD for a billing solution and worked with The Usability People in defining the user interface. They are receptive to ideas and are able to mold the user interface from an end-user's perspective. I really liked the idea of putting end-user photograph & short biography around the office to help understand the users