Jean Piaget was a Swiss psychologist and philosopher known for his epistemological studies with children. His theories of cognitive development helped pioneer the field of developmental psychology and influenced generations of elementary school curriculum.
The usability of healthcare software, or lack thereof, has been a topic of discussion for several years. The problem has become so widespread that the American Medical Association (AMA) has recently issued a framework for improving the ease of use of EHRs that, in part, includes the reduction of 'cognitive load.'
So far I’ve been fortunate to have lived my life in three major metropolitan areas in the United States. Each of these different geographic locations have their own unique culture that is clearly evident in the conversations that you would often overhear when out at a restaurant or coffee shop, etc.
On Monday, Feb 3rd we all witnessed a glitch associated with a very high profile app--the counting of votes in the Iowa Caucuses.
In reading various news sources about the glitch, we've noticed all too many people blaming themselves for not being tech-savy. In a recent #HITsm tweetchat, a similar discussion emerged.
People are all too quick to blame themselves for not being able to use a poorly designed (or tested) system. We call this the "Fallacy of User Error."
Physicians Don’t Want to Make Time for EHR Training
Many, many times in our usability evaluation and design career when a development team isn't really interested in making enhancements to fix specific issues that we've identified, we've heard something like the phrase, "There is nothing wrong with the user interface, it is a training issue."
It was a pleasure to work with you, as you and your team made this process a more pleasant experience for our team and the participants.
Karen Perry
I just want to tell you that I value people relations more than money. I remember how you were friendly and helpful not going against policies and contractual obligations at the same time, not using your power to make us feel stupid and small. It was a very rare and big experience for me. Really. I will always remember this.
Alex
The Usability People are all individuals that you can become friends with very easily. They have a lot of different interests and are a pleasure to work with. I was writing a PRD/MRD for a billing solution and worked with The Usability People in defining the user interface. They are receptive to ideas and are able to mold the user interface from an end-user's perspective. I really liked the idea of putting end-user photograph & short biography around the office to help understand the users
