General discussion

ChatGPT and Healthcare Usability

I asked ChatGPT to write a search engine optimized blog post promoting usability testing and Human-centered design in Healthcare IT. Here's the result:

Usability testing and human centered design are essential components of Healthcare IT. With the increasing reliance on technology in the healthcare industry, it is important to ensure that systems are user-friendly and designed with the needs of healthcare professionals and patients in mind.

Let's sort this out!

A common usability problem that we've seen in many of the systems that we've evaluated is that default sort settings are the same for every list

Most of these systems seemed to have an ascending alphabetical sort (Things are sorted from A to Z) for all or most of the lists of items that are provided.

Developers often tell us that they set the sort order the same in each list so that there is a consistency across the application.

The Shock Doctrine and Human-centered Design

So far I’ve been fortunate to have lived my life in three major metropolitan areas in the United States. Each of these different geographic locations have their own unique culture that is clearly evident in the conversations that you would often overhear when out at a restaurant or coffee shop, etc.

The Fallacy of User Error

On Monday, Feb 3rd we all witnessed a glitch associated with a very high profile app--the counting of votes in the Iowa Caucuses.

In reading various news sources about the glitch, we've noticed all too many people blaming themselves for not being tech-savy. In a recent #HITsm tweetchat, a similar discussion emerged.

People are all too quick to blame themselves for not being able to use a poorly designed (or tested) system. We call this the "Fallacy of User Error."

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