General discussion

UX Consulting Survey

Posted: November 6,2019

The team at Bentley University recently sent out a survey to UX professionals to learn more about their experience with UX consultants, and the type of services they need from a UX partner.

They received more than 200 responses from the survey and shared a few interesting findings from their initial data analysis:

Lauber's Law: The best error message is the one that you don't have to show!

Posted: July 1,2019

One of the easiest ways to improve the usability (and perceived usability) of a web/application is to improve the text that appears on the screen specifically around labels, embedded assistance and error messages.

In many web/applications, there is a false assumption that all of the users are already experts. In many situations, the placement of a simple bit of embedded assistance will help the novice and intermediate users know exactly what to do.

Usability and User Experience is a team sport!

Posted: September 28,2018

Usability and user experience teams have traditionally been way understaffed and often under-utilized.

Usability teams that I have led in the past have had to beg, borrow, or steal resources in order to achieve the significant gains in user productivity, user satisfaction (and reduction of user errors) for the software systems of the many companies and organizations that I’ve worked with.

Error message Errors - Don't blame the user

Posted: September 26,2018

One of the easiest ways to improve the usability (and perceived usability) of a web application is to improve the text that appears on the screen specifically around labels, embedded assistance and error messages.

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