Usability is the ease of use and learnability of a human-made object. The object of use can be a software application, website, book, tool, machine, process, etc.
Residents in the commonwealth of Virginia must take their car for a “safety inspection” each year. The test criteria is published by the state and it is fairly easy to determine in advance if your car is going to pass the inspection. Before you take your car for inspection, first you make sure that all lights are functional, the tires all have proper tread, the windshield wipers are working, etc. If you find anything, you make a small fix BEFORE going to the inspection station and will save the hassle of dealing with a failed test. An ounce of prevention.
Many EHRs really do suck, as ZDoggMD described in his very popular parody video 'EHR state of Mind'. But without some nudge towards an improved user experience many of the "less than optimal" EHRs will only get worse as they grow and Engineering-centric developers add more and more features on top of a poorly designed information architecture.
Vehicles are not allowed to be sold in the USA unless they have meet strict safety standards, why isn't this the same for EHRs?
Don't like 30 clicks to order Ambien? How about 50!
Use the persona’s to create realistic use cases based upon the real user's needs that you understand based upon your research. Usability people often call these use cases “user journey maps.”
Now, when you design your app, website or software product to engage the person that has to use it every day-- around their tasks (and not merely to satisfy regulatory requirements) the end users/patients will find the information presented to be easy to understand, useful to them, and they will freely engage with your system.
We recently enrolled in a “designer lite” onsite course at leading Business Process Management (BPM) vendor’s location. It had been quite a while since I was a student in such as class--usually I’ve been the one teaching classes. It was nice to be in the passenger seat this time and see via their established curriculum the development environment for their BPM.
It was a pleasure to work with you, as you and your team made this process a more pleasant experience for our team and the participants.
Karen Perry
I just want to tell you that I value people relations more than money. I remember how you were friendly and helpful not going against policies and contractual obligations at the same time, not using your power to make us feel stupid and small. It was a very rare and big experience for me. Really. I will always remember this.
Alex
The Usability People are all individuals that you can become friends with very easily. They have a lot of different interests and are a pleasure to work with. I was writing a PRD/MRD for a billing solution and worked with The Usability People in defining the user interface. They are receptive to ideas and are able to mold the user interface from an end-user's perspective. I really liked the idea of putting end-user photograph & short biography around the office to help understand the users
